Shipping policy
Wanderer's Palette is a small, independent studio based in Wilton, Connecticut. Each item is thoughtfully made, packed, and shipped with care — please read below for details on processing and delivery.
Processing Time
All orders are handmade or hand-assembled to order and typically require 2 business days to process before shipping. During peak seasons (holidays, sales events), processing may take slightly longer — we'll always do our best to keep you updated.
Personalized or custom items may require additional processing time, as noted on the individual product listing.
Shipping Time & Rates
Once your order ships, estimated delivery times are:
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| United States (Standard) | 3–7 business days | Calculated at checkout |
| United States (Priority) | 1–3 business days | Calculated at checkout |
| Canada | 7–14 business days | Calculated at checkout |
| International | 10–21 business days | Calculated at checkout |
Shipping costs are calculated automatically at checkout based on your location and the weight/size of your order.
Carriers
We primarily ship via [USPS / UPS /Fedex]. Tracking information will be emailed to you as soon as your order ships.
International Orders
International buyers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are determined by your local customs office and are not included in your order total. Please check with your country's customs authority for more information before ordering.
Order Tracking
You'll receive a shipping confirmation email with tracking information once your order is on its way. If you haven't received tracking within 4 of placing your order, please reach out to Nana.
Lost, Delayed, or Damaged Packages
We package every order carefully to arrive safely, but we're not responsible for packages lost, delayed, or damaged by the carrier once they leave our studio. If your package arrives damaged or doesn't arrive within the estimated delivery window, please contact Nana and I'll do our best to help resolve the issue.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible — we can only make changes before the order ships.
Questions?
If you have any questions about your order or our shipping process, feel free to reach out at CONTACT NANA. We're happy to help!